Kristen Hewes - Hardware Technician
This week, I came across a Windows problem that I have never seen before: the infinite loop bug. It started when a customer brought in a laptop stating that it would not boot up. I tried booting it myself and when the laptop I turned it on, it went straight into startup repair.
I let it run until it finished, at which point it informed me that it could not repair the problem and shut itself off.
Upon rebooting the laptop, it made it to the Windows splash screen, then blue screened. Hitting F8 got the laptop into repair mode and I set it to not restart on error, so I could see the code, and this is what I got:
STOP: C0000135 the program can't start because %hs is missing. Try to reinstall the program.
So, using the internet, I did some research, and found lots of results and reasons that this could happen. The first explanation had to do with AVG, but was from 2010 and had already been resolved so it was no good.
The second explanation had to do with an error Windows 7 service pack 1 installation. This was also no good, as the customer had Windows 7 installed weeks ago.
The third explanation was it happened while plugging in an external drive. This was a possibility, but I really had no way of knowing. Armed with this information, I started working through the fixes.
I checked the ram and the hard drive integrity, no problems there! I moved on to a chkdsk, which came back clean. I tried /fixmbr and /fixboot, but they did not work either. I tried a new boot.ini as well, but to no avail. In the end all I could do was grab the data and reinstall Windows. Sometimes there is just not a good fix.
If any of you have any ideas or fixes,please feel free to comment and give me some help for next time!
Have a great weekend.