Blog: 2011

22 Dec 2011

How Touchscreen Technology Works

Touchscreens are becoming an integral part of our everyday life. When we interact with a product that has a touchscreen, we expect it to execute the action we want without a second thought. It wasn ... Read More

14 Dec 2011

The Tokyo Motor Show Goes Green

The 2011 Tokyo Motor Show brought us some interesting and imaginative eco-friendly concept cars. With efficiency in mind, these companies pushed their creativity to the limit. Here are some of the ... Read More

9 Dec 2011

Your Android Phone

There's a major difference between Android smartphones and Apple's iPhones. Android phones, powered by Google, allow for a remarkable amount of customization. Android phones are open source ... Read More

2 Dec 2011

The Age of Information

Kris Hewes - Hardware Technician

There is no such thing as too much information!

We have customers who come in fully prepared for the task ahead. If it is a laptop, they know what version of the operating system the ... Read More

18 Nov 2011

Call the Pros for Printer Repair!

Kristen Hewes - Hardware Technician

This week’s blog is more of a plea: before you get in too deep, call a professional.This week I have dealt with some problems that have been made worse by people doing things they t ... Read More

15 Nov 2011

Free Online Space

Dennis Foote - Systems Engineer

Today’s personal web space for documents is getting a lot of attention.  For the most part, you can find the services for FREE!  There are a lot of services out there that offer a s ... Read More

11 Nov 2011

Printer Cables and Connections

Kristen Hewes - Hardware Technician

This week I worked on a printer that was not printing black.  This is a simple fix - just swap out the defective print head for a new one.

After this was completed, I put t ... Read More

8 Nov 2011

Setting up Remote Desktop on a Router

Dennis Foote- System Engineer

The first thing needed to set up Remote Desktop is to find your default gateway to access the routers GUI or interface. To do this, you will need to find the Run tool that is part of Microsoft Wind ... Read More

7 Nov 2011

Locating Drivers

Kristen Hewes - Hardware Technician

I do not usually endorse products, but when I come across one that is good and works well, I feel I should share the wealth.

The product is called Driver Genius, and that’s wha ... Read More

4 Nov 2011

Devices, Apps and Software, Oh My!

You likely have read a lot about the world becoming more and more connected. We don’t only mean with individuals but within our own lives as well. Having our devices more connected makes life ... Read More

28 Oct 2011

Don't Throw Disks Away!

Kristen Hewes - Hardware Technician

This week, I want to talk about recovery disks. New computers usually come with recovery disks.  These are the disks that have a preloaded version of Windows on them.  (It is th ... Read More

26 Oct 2011

Winners at the T3 Gadget Awards

As new technology pops up around us daily, it’s human nature to want to know which is the most innovative and revolutionary in the gadget world.  Well, the T3 Gadget Awards quench that t ... Read More

21 Oct 2011

Windows Infinite Loop Bug

Kristen Hewes - Hardware Technician

This week, I came across a Windows problem that I have never seen before: the infinite loop bug. It started when a customer brought in a laptop stating that it would not boot up. I tried ... Read More

21 Oct 2011

Green Tech Announcements at CEATEC

Many people are concerned with “being green” these days. Whether it’s to avoid the impact technology has on the environment or to save money, many companies are following suit and ... Read More

20 Oct 2011

The iPhone 4S - Is It Worth It?

Apple is known for its forward thinking, cutting-edge and revolutionary inventions.  From the Apple IIe to the iPad, Apple has always been at the forefront of computing and communicating.  ... Read More

14 Oct 2011


Kristen Hewes - Hardware Technician

I am lucky enough to have received a Google+ invite, and, I must admit, I love it! 

I have had a Facebook account for years, and also dabble in Twitter, but honestly I find this ... Read More

11 Oct 2011

Laser Printer Form Jams

Joe Churma - Hardware Technician

Laser printer manufacturers recommend procedures to determine which tray to use on your printer for printing with certain types of forms.  All cassette trays can use standard 16lb to 28lb form ... Read More

7 Oct 2011

Transporting printers

Kristen Hewes - Hardware Technician

This week I want to talk about lifting printers.  We get a lot of printers through the door, and I want to make sure that if you decide to move one, you do not hurt yourself.  Here a ... Read More

27 Sep 2011

Printing Monochrome on Color Laser Printers

Joe Churma - Hardware Technician

I have run into many customers who mostly print black and white on color laser printers. This is a very expensive way to use a color laser printer.  This is because there are consumable units ... Read More

16 Sep 2011

Windows Tips and Shortcuts

Kristen Hewes - Hardware Technician

This week, I have more Windows more tips and shortcuts.

1. Adding Internet Prefixes and Suffixes

You can quickly add the www. and the .com to anything typed in ... Read More

2 Sep 2011

Power Outages and Surge Damage

Kristen Hewes - Hardware technician

We had a big storm this week causing power outages all over Massachusetts.  Some people still do not have power.  With power outages like this, we normally see blown power supplies and sy ... Read More

31 Aug 2011

Help Your Business with the Cloud

James Kim,

Many small businesses are already going virtual. Physical set-ups of businesses are getting rare especially for those smaller companies. Home offices are getting popular as people can now work from ... Read More

30 Aug 2011

Office 2010 Secrets

Dennis Foote- Systems Engineer

Now that I have had some time with Microsoft Office 2010, I wondered what sets this edition apart from 2003 or 2007. Here are a few things I found while using a copy of Microsoft office 2010 Pro Pl ... Read More

26 Aug 2011

5nine Manager for Hyper-V

Dennis Foote-Systems Engineer

A great tool I found for managing Hyper-v servers is called Hyper-v manager from 5nine. They have both a free tool version and a paid version. I will tell you the differences, but first let me tell ... Read More

26 Aug 2011

That's My Boy!

Kristen Hewes - Hardware Technician

This week's blog is about how much kids seem to understand technology instinctively. My kids are five and six.  They play some games on the Xbox 360 using Kinect.  They love it as the ... Read More

15 Aug 2011

To Build or Not to Build? That Is the Question!

Kristen Hewes - Hardware Technician

I wanted to talk a bit this week about buying versus building computers. I am a builder, always have been and always will be. I love the act of building a machine from start to finish. There is not ... Read More

12 Aug 2011

An Interactive YouTube

Dennis Foote - Systems Engineer

You may have noticed that YouTube has gone interactive.  This is an awesome new future and allows posters to customize viewers' options so they can target their direct needs. For exam ... Read More

11 Aug 2011

Active Directory Password Policies

Brian St. Marie - Sr. Systems Engineer

Oftentimes, users have a hard time adapting to new password policies on their network.  Perhaps they are running an older version of Windows server or don't have a domain at all and use bl ... Read More

8 Aug 2011

Microsoft Exchange on the iPhone

Kristen Hewes - Hardware Technician

This week, my blog is about setting up Microsoft Exchange on an iPhone:

1. In Settings, go to Mail, Contacts

2. Click Add Account

3. Click Microsoft Exc ... Read More

8 Aug 2011

Explorer.exe Fix

Dennis Foote - Systems Engineer

Fixing an explorer.exe error can be time consuming but worth it if you want to save your settings and data. Alternatively, you can restore your PC to factory image and lose your data and settings. ... Read More

4 Aug 2011

What is a PDF Printer?

Dennis Foote - Systems Engineer

What is a PDF printer?

PDF stands for Portable Document File.  This, by far, is the easiest way to transport, print, email, and post documents across all computer, cell phone and web ... Read More

29 Jul 2011

Working with a Legacy Windows 98 System

Kristen Hewes - Hardware Technician

This week, I had two systems that run Windows 98 and are linked together as a POS for a store. They are ten years old and are starting to show signs of their age. They have neve ... Read More

27 Jul 2011

What is iLo?

Dennis Foote - Systems Engineer

iLo stands for integrated lights out. It is an intelligent remote management processor that is integrated into many HP ProLiant servers. It provides a virtual presence and you ... Read More

22 Jul 2011

Using Online Forums

Kristen Hewes - Hardware Technician

I don't know about you, but I love forums! I play a lot of games on my computer and on gaming consoles.  Over the last couple of weeks I have found myself spending less and less time ... Read More

21 Jul 2011

HP Proliant Support Pack

Dennis Foote - Systems Engineer

When trying to update drivers on a HP Proliant server, you may want to consider using the support pack for your server and Windows edition. This will include the most up to date firmware and d ... Read More

15 Jul 2011

Delete Freak

Kristen Hewes - Hardware Technician

Are you a delete freak?  I know I am!  I have a couple of computers at home - a laptop and a tower rig. They are both gaming machines as I play a lot of video games, which often means&nbs ... Read More

14 Jul 2011

Server Redundancy Can Only Go So Far

Brian St. Marie - Sr. Systems Engineer

As a rule, we only recommend servers with redundancy built in.  Typically, this means multiple hard drives, but can also include CPUS, fans, power supplies, network cards, and other components ... Read More

8 Jul 2011

Troubleshooting Computer Crashes

Kristen Hewes - Hardware Technician

Below are a few quick tips on why computers crash, as I seem to be getting a lot of phone calls about it this week!

1. Malicious Software

Malicious softwar ... Read More

17 Jun 2011

Buying Used Computers

Kristen Hewes - Hardware Technician

This week I had a friend ask me for some computer help with a system he bought from Craigslist.  It wasn’t playing videos that he wanted, and it turned out to be a codec problem that was ... Read More

15 Jun 2011

Converting Physical PCs to Virtual Machines

Dennis Foote - Systems Engineer

Converting physical PCs into VM machines is starting to become part of normal life for technicians. There are a couple tools out there that I have come across to help you along if you are a no ... Read More

8 Jun 2011

Corrupt Compressed IIS Files

Dennis Foote - Systems Engineer

This week, I worked on MS Server 2003 (IIS) 6.0 static files that were compressed.  They became corrupted which gave me issues with my files on my VM Web server.  While this was ... Read More

27 May 2011

Improving Laptop Boot Times

Kristen Hewes - Hardware Technician

I have been asked a few times lately how to improve boot time on a laptop. Well, my first answer is an SSD, which will do it!  But that is not always an option, whereas changing programs on st ... Read More

24 May 2011

Proactive Printer Maintenance

Joe Churma - Hardware Technician

The best way to be proactive with your printers (and plotters) is to pay attention to when you need maintenance kits or parts.  You should periodically, say once a month, run a configuration a ... Read More

20 May 2011

Avoiding Malware on the Web

Kristen Hewes - Hardware Technician

Seems like I see more and more malware on the web and on systems that get brought in the shop. I don't want to go into fixing those as we have already covered that topic in other entries; ... Read More

19 May 2011

Internet Security 2011 Malware

Brian St. Marie - Sr. Systems Engineer

Although I don't normally focus on malware removal, this particular malware has been coming around a lot lately.  Several customers have asked me about it, as it's quite convincing.

... Read More

16 May 2011

Clearing Jams From Laser Printers

Joe Churma - Hardware Technician

Laser printer paper jams will occur!  Even if the correct paper is loaded properly, you will occasionally still have paper jams in laser printers because it is their nature. Standard pape ... Read More

13 May 2011

Stay juiced! Manage Your Laptop Power

Kristen Hewes - Hardware Technician

I'm writing a quick blog entry on laptop batteries this week and a few tips on how to get the most out of them.  Some basic ways to get the most from a laptop batt ... Read More

11 May 2011

PDQ Deploy

Adam Jones - Systems Engineer

I was recently recommended a brilliant free utility from Admin Arsenal called PDQ Deploy. This is a free software deployment tool that will allow you to deploy just about any type of installer pack ... Read More

10 May 2011

Secure Password List

Dennis Foote - Systems Engineer

This week, I ran into a large amount of people that forgot their passwords.  So, I let them know about a program called KeePass.

I have been using KeePass for some time and it never ... Read More

6 May 2011

Evernote Mobile Note-taking

Kristen Hewes - Hardware Technician

I have been studying for some upcoming tests over the last couple of weeks and have started to look at my iPad as a study tool.  I know that some people don't like the lack of a keyboard,& ... Read More

5 May 2011

Windows XP and the 4 GB RAM Ceiling

Brian St. Marie - Sr. Systems Engineer

Despite being nearly 10 years old, Windows XP is still very frequently used both at home and in the business.  Unfortunately, as applications continue to become more demanding, one of the bigg ... Read More

29 Apr 2011

When Is It Time To Buy a New Computer?

Kristen Hewes - Hardware Technician

This week, we had a few walk-in customers with really old laptops; one being eight years old!

I am a fan of new technology and I love having cool gadgets and  fast gaming machin ... Read More

25 Apr 2011

A Clean Computer Is a Happy Computer

Kristen Hewes - Hardware Technician

This week's blog is about dirt. I have taken on a project at work that involves server maintenance for a transportation service. This means that the servers are in some crazy places, sometimes ... Read More

21 Apr 2011

Emulating Local Printing on a Network

Brian St. Marie - Sr. Systems Engineer

Most network administrators and technicians are familiar with mapping a printer from a server.  This is the most typical and efficient way of sharing printers on a network.  However, many ... Read More

20 Apr 2011

The "Windows Restore" Virus

Dennis Foote – System Engineer

This week, I ran into a very intense virus called Windows Restore. It tries to make you think that there is a problem with everything from hardware to software applications on your PC. The reason i ... Read More

15 Apr 2011

Laptop Fan Error

Kristen Hewes - Hardware Technician

This week, I had a laptop come in that was tiny, an itsy bitsy thing, and it was still classed as a commercial laptop. Well, it was getting a fan error but was still booting up.  I went t ... Read More

14 Apr 2011

Hiren's Boot Disk

Dennis Foote - Systems Engineer

The importance of having a good boot disk seems to be a no brainer. Through the years, technicians have relied on boot disks to get PCs set up or back in working condition.  Over the last year ... Read More

12 Apr 2011

Dennis Foote - Systems Engineer

Joe Churma - Hardware Technician

Recently, I was at a customer's site working on a multi-function color laser printer.  Its image drum unit life had dropped to zero percent, which stops the printer from running. The ... Read More

8 Apr 2011

A Laptop Trackpoint

Kristen Hewes - Hardware Technician

This week, I came across an issue with a trackpoint for a laptop. The laptop itself had some problems and the system board and the keyboard had to be replaced.

Once that was done, th ... Read More

7 Apr 2011

Making the Most of Mobile Broadband

Brian St. Marie – Sr. Systems Engineer

As the internet continues to become more and more of a necessity for business, the ability to connect to the internet becomes increasingly critical to keeping your business running.  Many comp ... Read More

6 Apr 2011

Outlook Import Wizard

Dennis Foote - Systems Engineer

Converting Windows Mail to Microsoft Outlook is easy to do with the Outlook Import Wizard.  I had a client that was on Outlook Express which changed over to Windows Mail in Windows V ... Read More

4 Apr 2011

Speed Up an Older Computer

Kristen Hewes - Hardware Technician

I just wanted to pop in today and talk a bit about speed. We had a laptop in last week that was slow and the customer wanted it back to the way it was.

Well, the laptop was older and ... Read More

1 Apr 2011

Troubleshooting Network Printers

Joe Churma - Hardware Technician

I replaced a tray #2 paper pickup assembly in a laser jet network printer at a customer’s site. This required splitting the printer in two. After completing the replacement, the diagnostics r ... Read More

29 Mar 2011

Handy Hyper-V Tools

Adam Jones - Systems Engineer

This week we have been building a new Microsoft Hyper-V server for a client. For this installation, I decided to use a couple of tools that really helped to speed up the process.

... Read More

29 Mar 2011

Recovering Deleted Files on a PC

Dennis Foote - Systems Engineer

This week, a client accidentally deleted files and folders from his local hard drive. I found some free software that had very good reviews and seemed to have a friendly layout for easy u ... Read More

25 Mar 2011

Windows Control Key Shortcuts

Kristen Hewes - Hardware Technician

I just wanted to take a minute in this week's blog to give a list of some keyboard shortcuts.  It may seem like basic stuff to technicians and computer users in general, but not ... Read More

18 Mar 2011

Testing Fax Machines

Kristen Hewes - Hardware Technician

This week, I have had a couple of fax machines brought in that were not sending or receiving faxes.  Well, we only have one fax line like most places, so testing them can be a bit frustra ... Read More

17 Mar 2011

Wireless Profile Cleanup

Dennis Foote-Systems Engineer

I seem to be running into this a lot lately. When you connect to a wireless network, your computer saves the configuration. So all of your old Internet connections in the Network and Sharing Center ... Read More

14 Mar 2011

What is The Cloud?

Brian St. Marie - Sr. Systems Engineer

Like many people, you've probably seen products and services talking about "the Cloud" for a year or more.  But what is the Cloud?  Most people understand that when they buy ... Read More

11 Mar 2011

PC Doctor

Kristen Hewes - Hardware Technician

This week, I am blogging about PC Doctor, I don't normally name products, but this is one I really like!

I have been given a lot of laptops this week with intermittent problems: blue ... Read More

8 Mar 2011

A Virus That Rebuilds Itself

Dennis Foote - Systems Engineer

A client this week had a virus that kept rebuilding itself. I found through trial and error in my past that the bad ones should be dealt with by removing the hard drive from the notebook. I removed ... Read More

8 Mar 2011

Touch screens

Kristen Hewes - Hardware Technician

This week, most of my time has been used in building touch screen systems for a client. These are not computers as such, but touch screen units that go inside a bigger machine.

Having nev ... Read More

3 Mar 2011

Daemon Tools

Dennis Foote - Systems Engineer

This week, a client wanted to have data transferred from one PC to another. The client had an image backup.  Because the hardware had changed so dramatically, I knew the idea of dropping the i ... Read More

2 Mar 2011

Windows Server Update Services

Adam Jones - Systems Engineer

Windows Server Update Services (WSUS) is an essential tool for maintaining Windows updates in networks of all sizes. WSUS allows administrators full control over which critical and noncritical upda ... Read More

25 Feb 2011

Printer Jam Troubleshooting Basics

Kristen Hewes - Hardware Technician

This week, I had a printer-fax machine that was jamming under the drum; the paper was getting just past the sensor arm at the bottom and then stopping dead.

After a little digging on ... Read More

22 Feb 2011

Disappearing Startup Programs

Dennis Foote - Systems Engineer

This week, I ran across an issue where the startup programs kept disappearing. I found a nice and quick fix so I did not have to restart the PC each and every time a startup program disappeared unt ... Read More

18 Feb 2011

Avoid Refilled Toner Cartridges!

Kristen Hewes - Hardware Techician

This week, I came across a printer from a client that had a paper jam.  As they left, they told me that they had a problem with a black toner cartridge and asked me to clean the printer t ... Read More

18 Feb 2011

Best Bet for a New Business Printer

Joe Churma - Printer Technician

Use $1,200.00 as a benchmark cost for a good business printer. Printers that are priced $1,200.00 or more will give you your best bet for high production printing in a business environment! Printer ... Read More

15 Feb 2011

Wireless Range Issue

Dennis Foote - Systems Engineer

A client this week was running into wireless range and speed issues. So after looking into the wireless cards on the notebooks and the office routers that were being used, I found they were all com ... Read More

14 Feb 2011

What is Managed Services?

Brian St. Marie - Sr. Systems Engineer

For many years, IT service was much like other service industries.  Your computer would break, you'd call a service company and they would dispatch someone to fix your issue.  However ... Read More

11 Feb 2011

Image Many Office Computers at Once

Kristen Hewes - Hardware Technician

A lot of my time this week has been put to use on imaging machines, ninety or so of them. I have never really done much of this but found it not too hard at all!

I have been imaging ... Read More

8 Feb 2011

Driver Issues

Dennis Foote - Systems Engineer

This week, I ran into driver issues with one of my clients. I found that they had multiple driver issues and looked for a fast solution. I stumbled across a program that got very good reviews. So l ... Read More

4 Feb 2011

PC Thermal Issues

Kristen Hewes - Hardware Technician

This week I want to blog about something that happened to me, not a client. I am a gamer, a big one; I have loved games since I was a kid.  I own the big consoles and a couple of handhelds as ... Read More

2 Feb 2011

Remote Desktop Connections

Adam Jones - Systems Engineer

With the recent snowstorms in the Northeast, I have been supporting quite a few companies that have employees working remotely. Many of these organizations have never explored the possibility of re ... Read More

1 Feb 2011

Dedicated Video Memory

Dennis Foote - Systems Engineer

I was asked this week why dedicated video memory makes a difference.  I replied with “it only makes a difference when you have high intense flash or video with HD or intense 3D quality.& ... Read More

28 Jan 2011

Printhead Repair

Kristen Hewes - Hardware Technician

This week I have been seeing a lot of printers with printhead problems, which requires replacing the printhead unit.

This can take awhile depending on the printer, but don& ... Read More

28 Jan 2011

PC System Recovery

Dennis Foote - Systems Engineer

Full system recovery of a systems operating system should be last option if you would like to to fix a broken copy of windows.

If you would like to keep your data and you happen to have t ... Read More

28 Jan 2011

The Importance of Maintenance Kits

Joe Churma - Printer Technician

It is important to install maintenance kits in LaserJet Printers, when the message shows up on the printers’ operator panels.  I have worked with customers over the years that decide to ... Read More

27 Jan 2011

Helpful Free IT Troubleshooting Tools

Adam Jones - Systems Engineer

Over the past few years, there have been a couple of reliable, handy and FREE tools that I wouldn’t leave the office without. I thought I would share a few of them.

... Read More

24 Jan 2011

Is a Server Right for Your Network?

Brian St. Marie - Sr. Systems Engineer

Recently, Terminal conducted a company-wide audit of a new client who has multiple offices around New England.  Surprisingly, this client does not have a central server, despite their size and ... Read More

21 Jan 2011

Researching Printer Issues!

Kristen Hewes - Hardware Technician

This week I had some hands-on-time with a printer. The printer was having some issues that I was tasked with solving. The system was crashing on startup, or shutting itself off after a few minutes. ... Read More

19 Jan 2011

Rootkit Detection

Adam Jones - Systems Engineer

I was recently working on a server with a nasty virus infection that we determined to be a rootkit. A rootkit, in short, is software that is intended to cloak or hide another malicious software pac ... Read More

18 Jan 2011

Windows Shortcut Commands

Dennis Foote - Systems Engineer

Shortcut commands can be an easy way to get what you want when you want it when using Windows operating systems without all the clicking and menus. This week, I came across some that I knew I learn ... Read More

14 Jan 2011

Tips for Buying Multi-Function Printers

Joe Churma - Printer Technician

Having a Multi-Function Printer (MFP) or All-In-One Printer is much different than owning a Laser Printer, Fax Machine, Copier, and Scanner. I have seen many companies decide to purchase a MFP that ... Read More

14 Jan 2011


Kristen Hewes - Hardware Technician

Today's blog is about passwords.

Passwords are an important part of computer work, your password, the client's password, and the security of both.  As we all know, protecting ... Read More

12 Jan 2011

Windows System Restore

Adam Jones - Systems Engineer

Windows restore points can save you some big time headaches. Case in point, I received an urgent message from a client expressing that their system was “fried” and “it doesn&rsquo ... Read More

11 Jan 2011

Preventing Computer Thermal Issues

Dennis Foote- Systems Engineer

This week, I had a client that was having random shutdowns.   I first thought that it might be the hard drive or the system board.  After noticing that the fan was not spinning, I kn ... Read More

7 Jan 2011

Console Hacking

Kristen Hewes - Hardware Technician

I wanted to take a sidetrack today into hacking, not of computers, but of consoles. The big news this week is that the Sony Playstation 3 was laid bare, with its root key revealed to the world.

... Read More

7 Jan 2011

Factory Versus Remanufactured Toner Cartridges

Joe Churma – Printer Technician

Remanufactured toner cartridges, which are less expensive than Laser Printer Company manufactured (or factory) toner cartridges, are for the most part only drilled and filled. A drilled and filled ... Read More

6 Jan 2011

Deploying Applications Using Group Policy

Adam Jones - Systems Engineer

Automation is on the mind of every IT admin. It makes our jobs easier and our end users happy. One extremely useful form of automation on a network is the ability to deploy software packages using ... Read More