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Laser printer paper jams will occur! Even if the correct paper is loaded properly, you will occasionally still have paper jams in laser printers because it is their nature. Standard paper is thin and very pliable which makes it susceptible to jamming as it moves through a machine.
To cut down on paper jams, check the paper for any dents or folds on the edges. I am a firm believer in fanning your paper before loading it. This will break up any interlocked paper fibers between forms. There are some laser printers that freshly fanned paper may cause a static problem in. With such printers, fan the paper a day before you use it and let it sit where you normally store it for the day. This will dissipate any static build up on the paper.
When you do have a paper jam with your laser printer, follow the instructions on your printer's Operator Panel, if applicable, or use your Operator's (Owner's) Manual. Follow the instructions to remove the type of paper jam you have. Do not just grab the jammed paper and quickly attempt to pull it out or pull the paper out in at an angle. This could damage your printer! Always pull the paper out in the angle that it was moving in. If you cannot clear the paper jam please Contact Us for a call and we will help.
Joe Churma - Hardware Technician
Give Us a Call 617-731-6319 and Ask a Professional IT Support Technician Any Questions You May Have!
A couple weeks back I worked on a HP LJ printer in the Terminal.com shop that was getting very intermittent Fuser area jams. The printer Event Log showed the jam errors that the printer was having were in the Fuser area. I tested the printer and could not get the printer to fail. The printer also was over 90% to the point of needing a Maintenance kit. The main part in a Maintenance Kit is a Fuser assembly. I called and updated the customer that I could not get the printer to fail and that I would like to order a Maintenance Kit for the printer. The customer gave the OK. I installed the Maintenance Kit on the printer when it came in. I tested the printer and it ran OK! The customer picked the printer up and brought it back to his company’s site.
The customer called Terminal.com back the next day (PM) and stated that he was having the same intermittent jam problem again. I worked with the customer over the phone instructing him on how to remove the jam and run diagnostics. After working with the customer over the phone, we determined that the only time the printer was getting Fuser jams was when they were running duplex print jobs. We also determined that the forms that jammed in the Fuser area were leaving the duplex unit in an angle causing a jam in the Fuser area. During the troubleshooting of the printer, I had instructed the customer on how to remove and install the Duplex unit. The customer needed the printer up and running ASAP to print out invoices to bill customers. The customer was more than willing to replace the Duplex unit on his own and ship the original NG back to the vendor. Terminal.com had a spare Duplex unit shipped to the customer site and the customer replaced it and was able to print out their invoice print jobs.
Joe Churma - Printer Technician - Printer Repair Boston
IT Support, Products & Services Blog for Greater Boston & Cambridge